The sales training professionals need to insure that their sales force can handle interrupted phone calls without losing their train of thought and without being upset or irritated at the prospect. If you are a salesperson obviously you will be interrupted and the sales manager needs to explain this to the salesperson that it is […]
Telesales personnel are a growing number across the world in an ever-widening range of fields from Insurance, Double-Glazing and Healthcare, to Advertising, Building, Manufacturing, and National and Regional Newspapers. And the list becomes more and more extensive. Even Charities now employ Telesales personnel to increase donations.
Across the UK and internationally, many companies exist […]
You’ve heard something like this before: “He’s not a leader, he’s a salesman.” Or: “She was trying to motivate me but gave me a sales pitch instead!”
Being a sales person can provide a poor foundation for leadership. Because leading and selling, though they share certain qualities, are different activities. Most people […]
I was invited to be a panelist at a recent contact center trade association meeting, and I prepared a list of 20 do’s and don’ts that I shared.
One of them, something that I take for granted, having risen through the ranks as a telemarketer, a trainer, a manager, and as a consultant is the fact […]